PTCL Helpline Number for DSL, Lahore, Islamabad & Karachi

If you’re a PTCL DSL (Digital Subscriber Line) customer and you’re facing any issues, have billing inquiries, or need assistance with new service requirements, you’ll be glad to know that PTCL helpline number can provide dedicated help for your concerns.

So, if you’re looking for corporate support or need help with a fault or complaint, the PTCL helpline numbers Lahore, Islamabad, Karachi, and DSL can you promptly.

PTCL Helpline Numbers for DSL Customers

You can contact the PTCL helpline number from a mobile by dialing these existing codes.

New Service Requirement or Purchase Assistance (1218)

If you’re interested in acquiring a new DSL connection or need assistance with your existing service, simply dial 1218. PTCL’s customer service representatives will guide you through the process, helping you choose the right package and addressing any queries you may have.

Billing Information (1200)

For all your billing-related inquiries, including checking your bill, understanding charges, or resolving billing disputes, dial 1200. PTCL’s billing department is dedicated to assisting you with accurate and up-to-date information regarding your DSL service charges.

Inquiry or Directory Services (1217)

If you’re looking for specific information or need directory services, 1217 is the number to call. You can inquire about PTCL’s services, find contact information for businesses or individuals, and get the information you need quickly and conveniently.

Complaint Registration or Help on Any Fault (1218)

For reporting faults, technical issues, or registering complaints regarding your DSL service, use the helpline number 1218. PTCL’s customer support team will assist you in diagnosing the problem and scheduling any necessary repairs or maintenance.

Assistance on All Services (1218)

If you have general inquiries or require assistance with any of PTCL’s services beyond DSL, you can still dial 1218.

PTCL’s support team addresses all your queries and concerns, ensuring you have a seamless experience with their services.

How to Reach PTCL Helpline Numbers

Reaching PTCL’s helpline numbers is a simple process. Simply pick up your phone and dial the respective helpline number based on your needs, as mentioned above.

A customer service representative will be on the line to assist you promptly.

Alternatively, you can visit a PTCL Corporate Customer Center near you for in-person support. The knowledgeable staff at these centers can provide you with face-to-face assistance, answer your questions, and resolve issues related to your DSL or other PTCL services.

PTCL Helpline Number Islamabad

PTCL Head Office, Room # 17, Ground Floor (Margalla Side),

Ufone Tower, Plot # 55-C,Main Jinnah Avenue,Sector F-7/1,

Fax: +92-51-2310477

e-mail: company.secretary@ptclgroup.com

PTCL Helpline Number Karachi

You can visit the PTCL helpline center in Karachi using the following address:

Address: Ground Floor, EVP Office,
Hatim Alvi Road, Clifton, Karachi.

PTCL Helpline Number Lahore

PTCL Helpline Lahore Address

Address: 26A Civic Centre, Barkat Market, Garden Town, Lahore.

What is the WhatsApp number for PTCL?

PH: 033 1218 1218

FAQs

Can I request new PTCL services through the helpline?

Yes, you can inquire about and request new PTCL services by calling their helpline.

How can I inquire about my PTCL bill through the helpline?

To inquire about your PTCL bills, you can call the helpline and choose the billing option in the menu. You may need to provide your PTCL account number or phone number for the representative to assist you.

Can I complain to the PTCL helpline?

Yes, you can lodge complaints regarding any PTCL service through the helpline. You will receive a complaint number to track your complaint’s status.

Are there any charges for calling the PTCL helpline?

Calls to the PTCL helpline from a PTCL number are usually free of charge. However, if you’re calling from a mobile or a non-PTCL landline, your service provider may apply charges according to their tariff.